-
Review
Stayed 9 days ending in
November, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Calgary, AB recommends this vacation rental
-
HAPPY CAMPERS AT POIPU KAI #924
Stayed 13 days ending in
July, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Yano G recommends this vacation rental
-
Great stay in Poipu
Stayed 5 days ending in
June, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Jonathan C recommends this vacation rental
-
nice place
Stayed 5 days ending in
March, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
pamela c from redwood city, CA recommends this vacation rental
-
Manager Responded on 5/16/2024
Aloha Pamela,
Thank you for taking the time to leave feedback about your stay. We're happy to hear you found the apartment to be nice.
We deeply regret the inconvenience you experienced with the dishwasher and stove during your stay. Unfortunately, the availability of appliances and their repairs or replacements is a persistent challenge in our island setting. Obtaining repair appointments within 2 weeks and waiting for 6-8 weeks for new appliances to arrive is the norm.
We were not aware of any issues with the master suite TV. Had we been aware, we would have immediately replaced it during your stay.
Thank you,
RE/MAX Kauai Management
-
Regency at Poipu Kai Unit 924
Stayed 28 days ending in
February, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest does not recommend this vacation rental.
-
Manager Responded on 3/5/2024
Dear Bruce,
Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay at our Regency Poipu property. We are truly sorry to hear about the cleanliness issues you encountered upon arrival. This is not the experience we aim to provide for our guests, and we understand how frustrating it must have been to address these matters on your own. Rest assured, we are taking immediate steps to address this with our property management team to ensure that such oversights do not happen in the future.
Regarding the appliance malfunctions, we understand the importance of having fully functioning amenities during your stay. We provided you a new microvawe within 24 hours of reporting it. We apologize for the inconvenience this caused and for any delay in resolving these issues promptly. We are actively working to improve our maintenance processes to ensure that all appliances are in proper working order for future guests. In light of your feedback, we have initiated a thorough review of our property management procedures to ensure that our guests receive timely and efficient assistance when needed. We truly value your input, as it helps us to identify areas for improvement and enhance the overall guest experience.
As a gesture of goodwill, we would like to offer you a discount for the next vacation with Remax Kauai for the inconveniences you experienced during your last stay. Please let us know if this is acceptable to you, and we will proceed accordingly. Once again, we apologize for falling short of your expectations and for any frustration this may have caused. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.
Warm regards,
Cyrila Pycha, Property Manager, Remax Kauai
-
A Home In Paradise
Stayed 6 days ending in
January, 2024
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Shannon E recommends this vacation rental
-
Family Christmas Reunion in Poipu
Stayed 7 days ending in
December, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Pleasanton, CA recommends this vacation rental
-
Great vacation
Stayed 11 days ending in
November, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Millersport, OH recommends this vacation rental
-
Amazing location but condo needs improvement
Stayed 7 days ending in
August, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Farmington, UT recommends this vacation rental
-
Fantastic Condo
Stayed 3 days ending in
August, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kevin L from Minnetonka, MN recommends this vacation rental
-
Overall great, but had a couple of issues.
Stayed 4 days ending in
July, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Paul D from Fullerton, CA recommends this vacation rental
-
Manager Responded on 8/8/2023
Aloha and thank you for leaving feedback about your recent stay. We're sorry to hear you did not fully enjoy your stay in the unit. We will look into purchasing a mattress topper for the bed. The unit did have a roof leak and was recently repaired. However, we felt it was prudent to leave the two bowls underneath the area in the event the repair was not successful. We are happy to report that the repair was a success and we will be removing the bowls. We apologize that having them there caused concern upon your arrival.
- RE/MAX Management
-
Absolutely Perfect Location!!!!
Stayed 12 days ending in
July, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Shaver lake, CA recommends this vacation rental
-
Torres Family vacation
Stayed 8 days ending in
July, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Tony T recommends this vacation rental
-
Short walk to the ocean
Stayed 4 days ending in
June, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Tracey S from Martinez, CA recommends this vacation rental
-
Great Location
Stayed 5 days ending in
June, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Daytona Beach, FL recommends this vacation rental
-
Great Vacation
Stayed 7 days ending in
June, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Debbie S recommends this vacation rental
-
Good family place
Stayed 3 days ending in
May, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest recommends this vacation rental
-
Upstairs at 924
Stayed 6 days ending in
April, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest recommends this vacation rental
-
Nice condo
Stayed 6 days ending in
March, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Bothell, WA recommends this vacation rental
-
Outstanding owner assistance, great place
Stayed 11 days ending in
March, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Joseph R from Vancouver, WA recommends this vacation rental
-
FEELS LIKE HOME AWAY FROM HOME!
Stayed 7 days ending in
February, 2023
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest recommends this vacation rental
-
Lovely Place
Stayed 3 days ending in
December, 2022
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Eric W from Los Angeles, CA recommends this vacation rental
-
Vacation Condo
Stayed 8 days ending in
November, 2022
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kim M recommends this vacation rental
-
Clean and good location
Stayed 5 days ending in
November, 2022
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Marcelle G from Washoe Valley, NV recommends this vacation rental
-
Walking distance to Poipu beach
Stayed 7 days ending in
March, 2022
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest recommends this vacation rental
-
Familys First trip to Hawaii
Stayed 4 days ending in
July, 2021
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Raul B from San Juan Capistrano, CA recommends this vacation rental
-
Hawaii stay
Stayed 4 days ending in
July, 2021
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Patricia E recommends this vacation rental
-
Regency at Pouipu beach
Stayed 10 days ending in
July, 2021
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Molly W recommends this vacation rental
-
Great Experience
Stayed 7 days ending in
June, 2021
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from East Dubuque, IL recommends this vacation rental
-
Kauai Trip
Stayed 9 days ending in
April, 2021
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Ann R recommends this vacation rental
-
Favorite stay
Stayed 5 days ending in
March, 2020
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Reese M recommends this vacation rental
-
Kauai stay
Stayed 14 days ending in
February, 2020
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Joan B recommends this vacation rental
-
Christmas on Kauai
Stayed 15 days ending in
January, 2020
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Ryan P recommends this vacation rental
-
Great rental
Stayed 7 days ending in
December, 2019
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Marife D from Carlsbad, California recommends this vacation rental
-
22-29JUN19
Stayed 7 days ending in
June, 2019
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Brian W from Paso Robles, CA recommends this vacation rental
-
Perfect family condo!
Stayed 5 days ending in
February, 2019
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Krista C from Camas, WA recommends this vacation rental
-
Holiday
Stayed 5 days ending in
January, 2019
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Albuquerque, NM recommends this vacation rental
-
Does the Job
Stayed 3 days ending in
June, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Susana S from Brentwood, TN does not recommend this vacation rental.
-
#924
Stayed 6 days ending in
June, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Newbury Park, CA recommends this vacation rental
-
Great family vacation
Stayed 7 days ending in
April, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Vanessa B from Edmonton, Alberta recommends this vacation rental
-
Spring Break in Kauai
Stayed 7 days ending in
April, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Stacey D from Salt Lake City, UT recommends this vacation rental
-
10 days at unit 924
Stayed 10 days ending in
March, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Chet C from cobble hill, BC recommends this vacation rental
-
Clean, comfortable and good location!
Stayed 5 days ending in
March, 2018
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Denare Beach, Saskatchewan recommends this vacation rental
-
Family Vacation
Stayed 7 days ending in
June, 2017
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Casper, WY recommends this vacation rental
-
Our Kauai family vacation in Poipu
Stayed 6 days ending in
March, 2017
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from nequon, WI recommends this vacation rental
-
Kauai Trip
Stayed 8 days ending in
February, 2017
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Amanda C from Las Vegas, NV recommends this vacation rental
-
Wonderful!
Stayed 7 days ending in
January, 2017
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Debbie K recommends this vacation rental
-
Regency 924, Dec 25, 2016 a Jan 2, 2017
Stayed 8 days ending in
January, 2017
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Iowa City, Iowa recommends this vacation rental
-
Great place
Stayed 13 days ending in
October, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Scotts Valley, CA recommends this vacation rental
-
Great family vacation!
Stayed 14 days ending in
July, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Suzanne F from Las Vegas, NV recommends this vacation rental
-
Beautiful home for a family vacation!
Stayed 7 days ending in
July, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Auburn, WA recommends this vacation rental
-
Awesome stay at Regency#924
Stayed 7 days ending in
June, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kelly P from Bonita, CA recommends this vacation rental
-
Wonderful Condo
Stayed 14 days ending in
May, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Judy B from Wapato, WA recommends this vacation rental
-
Great place great location
Stayed 5 days ending in
March, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Scott S from Ogden, UT recommends this vacation rental
-
Kauai Holiday
Stayed 10 days ending in
February, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kim M from Princeton, BC recommends this vacation rental
-
Great condo!
Stayed 7 days ending in
February, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Jennifer B from Everett, WA recommends this vacation rental
-
Great location
Stayed 7 days ending in
February, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Trudy C from Boise, ID recommends this vacation rental
-
Poipu Paradise!
Stayed 9 days ending in
February, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Paula L from Fremont, CA recommends this vacation rental
-
Great stay in Poipu
Stayed 5 days ending in
January, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Redmond, WA recommends this vacation rental
-
Manager Responded on 2/3/2016
Aloha and Thank you for taking the time to write about your recent stay at Regency #924. We are so pleased to hear how much you enjoyed the property, amenities and location.
I hope you were able to take advantage of the Kauai Golf Challenge if you are an avid golfer. It's a great package offering a considerable discount for the Poipu Bay Golf course, Kauai Lagoons and Princeville Makai.
We hope to see you again in the near future.
-Tamee D.
RE/MAX Kauai
-
A nice place, but....
Stayed 4 days ending in
January, 2016
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Wetzikon, XX does not recommend this vacation rental.
-
Manager Responded on 2/3/2016
Aloha and Thank you for taking the time to write about your recent stay at Regency #924. We are so pleased to hear how much you enjoyed the property. I would like to personally apologize for your experience. I did look into your concern with insecticides and found that the unit was not serviced until January 27, 2016 well after your stay. In December, prior to your stay we had new carpet installed but I don't believe that contributed to the smells you experienced.
As for the mailing database, we do not add any of our guests information to a database or distribute the information to our agents. We take each guests privacy seriously. I followed up with our Glad To Have You software team and was assured that you could only have received 2 emails. The first was the initial invitation to download the app on your mobile phone that would give you access to the property information, your guest agreement, entry codes, activities and local attractions. A second email is sent a week prior to your arrival as a reminder that this mobile app is available to you. The mobile app is not required and the email body itself would have told you that you can download your entry instructions as a pdf instead. I am truly sorry if you feel that you were inundated with emails. We continually try to do our very best for all of our guests.
If you should choose to visit Kauai again in the future I would like to invite you back so that we may have the opportunity to make it up to you
-Tamee D.
RE/MAX Kauai
-
Good Place to Stay
Stayed 7 days ending in
December, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Christine J from Verona, Wi recommends this vacation rental
-
Manager Responded on 12/18/2015
Aloha and Thank you for taking the time to write a review about your recent stay at Regency #924. We appreciate all comments and you’ll be happy to know we are working to address your room concerns in an upcoming replacement. As a matter of fact, the new carpet is being installed this week. We do provide shampoo, conditioner, lotion, and coffee as a starter set, I'm sorry that it was not placed in the unit for your stay.
We are so pleased to hear you enjoyed your stay on the beautiful island of Kauai.
-Tamee D.
RE/MAX Kauai
-
Regency 924
Stayed 3 days ending in
August, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kathleen M recommends this vacation rental
-
Location Idéale!
Stayed 8 days ending in
August, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Charles B from Quebec, Quebec recommends this vacation rental
-
Ohana Reunion
Stayed 5 days ending in
July, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Christine C from Murrieta, CA recommends this vacation rental
-
Cool place to stay!
Stayed 10 days ending in
July, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Catherine H recommends this vacation rental
-
What a wondreful condo!!
Stayed 4 days ending in
March, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kenji K from Suginami, Tokyo recommends this vacation rental
-
Hawaii 2015
Stayed 4 days ending in
February, 2015
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Worthington, OH recommends this vacation rental
-
Wedding in Lauai
Stayed 4 days ending in
October, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Glen Ridge, NJ recommends this vacation rental
-
Excellent stay in spacious condo w/ great Poipu location!
Stayed 4 days ending in
August, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Santa Monica, CA recommends this vacation rental
-
Poipu Kai
Stayed 3 days ending in
July, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Bellevue, Wa recommends this vacation rental
-
July 3-6
Stayed 3 days ending in
July, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kelsey J from Kaneohe, Hawaii recommends this vacation rental
-
PERFECT CONDO FOR THE FAMILY
Stayed 6 days ending in
May, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Kathleen S from Waterloo, IL recommends this vacation rental
-
Great Stay
Stayed 20 days ending in
May, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Albany, OR recommends this vacation rental
-
Relaxing in Poipu
Stayed 4 days ending in
April, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Russell S from Canmore, Alberta recommends this vacation rental
-
Kauai Is Amazing!!
Stayed 14 days ending in
March, 2014
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Chippewa Falls, WI recommends this vacation rental
-
Nice Place
Stayed 7 days ending in
October, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Fremont, CA recommends this vacation rental
-
Family Vacation
Stayed 7 days ending in
June, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Jeanne R from Westlake Village, CA recommends this vacation rental
-
Poipu Vacation
Stayed 9 days ending in
May, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Terry S from Temecula, CA recommends this vacation rental
-
Great Stay in Poipu!
Stayed 7 days ending in
March, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Clovis, CA recommends this vacation rental
-
Poipu Point Rental
Stayed 5 days ending in
March, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Ann B from Solon, Ohio recommends this vacation rental
-
Great location
Stayed 7 days ending in
February, 2013
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Hauser, ID recommends this vacation rental
-
Choose this place!
Stayed 9 days ending in
November, 2012
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Nora M from Azusa, CA recommends this vacation rental
-
Nice Condo
Stayed 6 days ending in
October, 2012
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Fremont, CA recommends this vacation rental
-
Regency at Poipu Kai #924
Stayed 2 days ending in
August, 2012
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Robert B from Wahiawa, HI recommends this vacation rental
-
Loved it, loved it, loved it
Stayed 6 days ending in
March, 2012
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Jonathan S from Corvallis, OR recommends this vacation rental
-
Very Good Condo
Stayed 10 days ending in
December, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Edmonton, AB recommends this vacation rental
-
Home away from home.
Stayed 7 days ending in
December, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Torrance, CA recommends this vacation rental
-
And A Great Time Was Had By All
Stayed 9 days ending in
August, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Olympia, WA recommends this vacation rental
-
A beautiful spot to stay while exploring Kauai!
Stayed 3 days ending in
August, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Steve D from Reston, VA recommends this vacation rental
-
Review by Jerry L
Stayed 7 days ending in
August, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Jerry L from Canada, KY recommends this vacation rental
-
Loved it!
Stayed 3 days ending in
July, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Bonneylake, WA recommends this vacation rental
-
Review by a guest
Stayed 4 days ending in
June, 2011
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
a guest from Billings, MT recommends this vacation rental
-
All That and a Bag of Chips!
Stayed 6 days ending in
July, 2007
- Services from rental manager
- Cleanliness
- Location
- Property condition
Overall satisfaction:
Eric T from Chino Hills, CA recommends this vacation rental